jVEL. app is designed to offer convenience in the regular commute to the everyday customer. jVEL. believe in thriving to offer exceptional service and is destined to modernize the mass transit system.
This policy explains how we collect, use, transfer, disclose and protect your personally identifiable information obtained through our Application. Please review it carefully so you would know much about our data privacy practice.
1. Information We Collect
jVEL collects information you provide directly to us, such as your name, identification card number, license number , address, password, telephone number, mobile number, gender, date of birth, resident status, education background, financial background, vehicle number, vehicle made, email address and your occupation, herein to be referred as “Personal Data” or “Personal Information”.
The provision of your Personal Data is voluntary. However if you do not provide jVEL your Personal Data, jVEL will not be able to process your Personal Data for the purposes outlined below.
When you use the Application to find a service, you provide us information such as your location and your destination. You also provide us information about the items you transport. When you use our Application, we also process technical data such as your IP-address, Device ID or MAC-address, and information about the manufacturer, model, and operating system of your mobile device. We use this data to enable us to deliver the functionalities of the Application, resolve technical difficulties, provide you with the correct and most up to date version of the Application and to improve the function of the Application.When you use the Application through your mobile device, we track and collect your geo-location information on a real-time basis. We use this information to allow you to view the Service Providers in your area who are close to your location, set your pick up location and send it to the requested Service Provider, and see the requested Service Provider approaching on a map in real time. We may also use this real-time geo-location information to provide support, resolve technical or business issues that may arise in the course of your use of the Application. You can turn the geo-location tracking off at the device level temporarily. Your mobile device informs you when your geo-location is being tracked by displaying the GPS arrow icon.
2. Using the Information We Collect
We use your email, name, phone number and account password to verify your ownership of an account, to communicate with you in response to your order and to provide you information about the Application. We may also use your name, email and phone number to send you, general updates on the Application, special offers or promotions. We will also send you an email asking you to subscribe to our Mailing List. You may at all times opt-out of receiving these updates.
We use your geo-location and destination to find Service Providers near you, to help the Service Provider to calculate the fee and to analyze the pattern of use of the Application to improve the Application’s performance.
jVEL may use the information collected about you to provide, maintain, and improve jVEL Services, perform internal operations, including to prevent fraud and abuse of jVEL Services, send or facilitate communications including information about services, promotions, and events of jVEL, where permissible and according to applicable laws, personalize and improve the JVEL Services, including to provide or recommend referrals, advertisements etc.
3. Sharing the Information We Collect
Upon receipt of your request, we will share such information as your name, phone number, location, destination, geo-location, with the Service Provider who accepts your request for Services. This information is required for the Service Providers to contact you, and/or find you and/or complete your order.
We also share the phone number of the contact person you have provided us with the Service Providers when you use the Application to find instant courier services.
You hereby agree and authorize us to transfer your Personal Information to the Service Providers as a part of the provision of the Services. While your personal information will automatically be deleted from the Service Provider’s mobile device after your use of the Service, it is possible that the Service Providers may be able to keep your data in their devices by any means. We are not responsible for this kind of data storage and you agree to defend, indemnify and hold us harmless and not liable for any misuse of your Personal Information by the Service Providers upon completion of the Service provided.
We do not share your Personal Information with any parties other than to the relevant Service Providers without your consent. However, we will disclose your Personal Information to the extent that this is legally required, or necessary to comply with statutory, regulatory and governmental requirements, or in the event of any dispute, or legal proceeding of any kind between you and us, or between you and other users with respect to, or in relation to the Services, or in the event of an emergency pertaining to your health and/or safety.
We do not sell, rent or lease your Personal Information to third parties.
4. Retaining the Information We Collect
We do not sell, rent or lease your Personal Information to third parties.
5. Changes to this Privacy Policy
We may amend this Privacy Policy to reflect changes in our practices. If we do so, we will inform you via email or by means of a notice on the Website 24 hours before the change becomes effective. We encourage you to periodically review this page for the latest information on our privacy practices.
6. Acknowledgement and Consent
By using the Application, you acknowledge that you have read and understood this Privacy Policy and the Terms of Use and agree and consent to the use, practice, processing and transfer of your personal data by us as described in this Privacy Policy.
You also represent that you have the right to share all the information you have provided to us and to give us the right to use and share the information with the Service Providers.
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